Cumbria Health, Carlisle
Creating a Centralised Hub for Cumbria Health Operations
Thomas Armstrong (Construction) Ltd was appointed by Cumbria Health on Call (CHoC) to deliver a comprehensive refurbishment and upgrade of an existing building in Carlisle. The scope included full internal and external renovations, internal demolition, and the construction of modern consultation rooms, dental and training suites, and open-plan offices.
The facility now serves as the central hub for CHoC operations, with over 100 employees accommodated on-site. In addition to staff use, new ground floor spaces were created for potential lease to healthcare professionals, generating a future income stream for the organisation.
Upgrades also included new access ramps, external balustrading, façade enhancements, and careful coordination with neighbouring businesses throughout the programme. Despite client-side changes and structural challenges, the project achieved successful outcomes across quality, sustainability, and community engagement metrics.
Works Included
- Full internal and external building renovation
- Creation of open-plan offices and new consultation rooms
- New access ramp and balustrading
- External wall insulation (EWI) and render
- Installation of dental, meeting and training spaces
- Façade upgrades to modernise the building appearance
- New electrical supply with ENWL over 185m away
- Coordination of complex structural repairs
- Donation of surplus paving to community reuse centre
Project Achievements
- Zero environmental incidents and no reported accidents
- Waste to landfill kept under 0.22% (target: <10%)
- 76% of contractors sourced locally
- Paving reused via donation to The Rebuild centre
- Positive relationships maintained with local businesses
- Safe delivery of long-range electrical works
- Overcame site access restrictions and client design changes mid-project
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